Attended Call Transfer Instructions:
How to speak with an internal extension before transferring a caller
- While speaking with the caller, tap the Atten Transfer key on the Groundwire app.
- Enter the internal extension of the staff member you want to reach.
- After speaking with the staff member, tap the transfer key on the Groundwire app (if you cannot find the “Transfer” press 3 dots(...) then press Transfer.
- Note: The Transfer option may take a few moments to appear.
- Once the transfer is complete, you can end the call.
